Privacy Policy
At Sofi Victoratou we are committed to protecting and respecting your privacy. This notice sets out key information regarding Sofia Victoratou and how any personal data you provide to us will be processed.
About us
Sofi Victoratou (referred to here as “we”, “our”, “us”) us and our subsidiaries, our ultimate holding company and its subsidiaries (or any of them). The term “our online services” refers to www.sophiavictoratou.com, our pages on third party social media platforms such as Instagram, Facebook, Youtube and Pinterest and any other websites or apps we own or run from time to time. The term “our services” refers to our online services and any of our other products and services offered from time to time. If you use any of our services, we will refer to you using the terms “user”, “visitor”, “you”, “your”, “yours” in this policy.
What personal data do we collect and why?
We collect your personal data when you place an order, call our Customer Care team, sign up for our marketing communications, browse our website or use the other services offered by our website (www.sophiavictoratou.com). The data we collect includes details you provide to us, such as your given name and surname and your shipping and billing addresses. We also collect data regarding your shopping habits and the pages and products you have viewed from your use of the website. We use this data to:
- Take your orders, process your payments and deliver the items you have purchased;
- Provide any additional services you have requested, such as our marketing communications;
- Give you access to services reserved for registered users, such as Wish Lists and product alerts;
- Provide you with help and assistance via our Customer Care team;
- Personalize your visit to the website and ensure that content from our site is presented in the most effective manner for you and for your computer.
Under the Law, we must have a valid legal basis to process your data. In most instances, we will process your data to provide you with other services you have requested. We will also use your personal data to send you sales and marketing communications that we believe may be of interest to you if we have your explicit consent for this activity, or if you are an existing customer where we have a legitimate interest in communicating with you. You can opt out of sales and marketing communications from us at any time.
Your personal data will be processed by Sofi Victoratou, as the data controller, and may also be processed by other Group companies acting under our instructions.
How long do we keep your data?
We will not retain your personal data for longer than is necessary to fulfil the purposes for which you provided that personal data, unless the law permits or requires that we retain it for longer. The retention period varies depending on the purpose of the processing. For example, the data collected during your purchase of goods on www.sophiavictoratou.com are retained until you ask to be unsubscribed.
Under the Law, you have the right to:
- Know what personal data of yours we are processing, where that data came from and how we are using that data;
- Ask us to update, correct or supplement the data we hold about you;
- Withdraw consent for processing for a specified purpose;
- Ask us to delete or erase your data from our systems;
- Limit or oppose our processing of your data;
- Ask us to supply the personal data we hold about you in an easy readable electronic format, or transfer that data direct to a third party nominated by you.
This Privacy Policy may undergo changes and additions from time to time. Where possible we will inform you of any changes, but please check the contents periodically. The date of issue and version number are shown at the beginning of the notice.
At Sofi Victoratou we are committed to protecting and respecting your privacy. This notice describes what personal data we collect, how we will use that data and how we keep your data safe.
We collect and process only the data that is required to allow us to provide our services to you. We collect the following data when you browse or shop www.sophiavictoratou.com:
- We process the personal data required to complete and despatch your purchase, including your name, billing address, delivery address, payment details, mobile number, telephone number and email address. We collect your email address in order to send you confirmation of your order; we collect your telephone number so that we can contact you if there are any issues with the order.
- We collect your email address when you sign up to receive Sofi Victoratou News.
- If you register for an account, we collect your name, email address, password, country and additional data regarding your marketing preferences.
- When you contact our Customer Care team, we may collect additional data to help us resolve any queries relating to your order, delivery, payments, marketing, the website or any other queries.
- We collect and process data about your browsing on www.sophiavictoratou.com, including the pages you visit and how you interact with these pages. If you have registered for an account, we collect browsing data about your access to the dedicated areas of the website.
- If you are a customer of www.sophiavictoratou.com, or if you have given us your consent, we collect and process your personal data for direct marketing activities.
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If you provide us with someone else’s data – for example, if you purchase a product to be delivered to a friend or as a gift – we will collect and process the personal data required to complete the transaction such as the name, delivery address and other contact details for your friend.
We collect and process your personal data for the following purposes:
- When you purchase a product from www.sophiavictoratou.com we ask you for the personal data necessary to allow us to fulfill our contract with you including taking payment, any related anti-fraud checks if you choose to pay by credit/debit card, billing, shipping and delivery of the product and possible handling of the return.
- When you visit www.sophiavictoratou.com, we will collect the minimum personal data necessary to allow us to provide you with the services of the website, such as placing and holding items in your shopping bag.
- When you visit www.sophiavictoratou.com, we will use some data about your use of the website to help us improve the website and our promotion of the website. This will include data about how you came to the website; the date and time of your visit; products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction data (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.
- We also collect data about your use of www.sophiavictoratou.com by using cookies.
- When you register on www.sophiavictoratou.com, we will collect the data necessary to ensure that we can recognize you on return visits and provide you with the services registration offers, such as creating a Wish List or subscribing to emails about your favorite designers. If you would prefer not to continue receiving these emails, you can unsubscribe at any time using the link on the bottom of the email, or by contacting our Customer Care team.
- When you sign up for our marketing communications, we will ask you for your email address. If you would prefer not to receive these emails, you can unsubscribe at any time using the link on the bottom of the email, or by contacting our Customer Care team.
- If you have purchased from www.sophiavictoratou.com, we will use the personal data we hold about you, including your purchase history, to contact you regarding products and services that may be of interest to you. This contact will normally be via email, but in certain circumstances, we may contact you via other methods e.g. we may call you if an item we know you have been eager to purchase comes back into stock. If you would prefer not to be contacted in this way, you can unsubscribe from emails at any time using the link on the bottom of the email, or update your contact preferences on www.sophiavictoratou.com or by contacting our Customer Care team.
- We analyze contact data, purchase history, web browsing data and lifestyle data to tailor our marketing communications, website presentation and internet advertising to meet your preferences.
- When you contact our Customer Care team, we will use the personal data you provide and that we have collected to respond to your requests for help or information.
- When you call our Customer Care team, your call will be recorded for training and fraud prevention purposes.
- We will use the contact information that you provide to deliver service messages such as any change to our Terms and Conditions or Privacy Policy, delivery updates or other non-marketing communications.